Healthcare FAQ Assistant
Give Patients Instant Answers Without Overwhelming Your Staff
Your reception team answers the same 20 questions 100 times a day. EchowiseAI handles routine inquiries 24/7 so your staff can focus on patient care.
The Problem: Staff Drowning in Repetitive Questions
For Clinics, Dental Practices & Healthcare Providers**
Your team cares about patients. But they're exhausted from answering the same questions all day.
What kills productivity:
- 📞 "What are your office hours?" - Asked 30 times/day
- 💳 "Do you accept my insurance?" - Asked 25 times/day
- 📅 "How do I book an appointment?" - Asked 40 times/day
- 💊 "What should I bring to my first visit?" - Asked 15 times/day
- 📍 "Where do I park?" - Asked 20 times/day
Common pain points:
- 🕐 Reception staff spends 4-5 hours/day on phone answering FAQs
- 📧 Email inbox flooded with basic questions
- ⏰ After-hours inquiries pile up (patients call competitors instead)
- 😫 Staff burnout from repetitive work
- 💸 Lost appointments: 10-15/month because calls go to voicemail
Real impact:
- New patient calls at 6 PM → voicemail → books with another practice by morning
- Staff interruptions reduce patient care quality
- Phone lines constantly busy (patients frustrated)
How EchowiseAI Solves It
Your 24/7 Patient Information Assistant
Train the AI on your practice information. Patients get instant answers. Staff handles only complex inquiries.
What the AI Handles Automatically
Office Information
- Office hours & locations
- Accepted insurance plans
- Payment options & pricing
- Parking & directions
- Services offered
Appointment Questions
- How to book/cancel appointments
- What to bring to visits
- Preparation instructions
- New patient forms
- Wait times & availability
Common Medical FAQs
- Prescription refill process
- Lab results timeframe
- Referral procedures
- Emergency vs. routine care
- Patient portal access
Insurance & Billing
- Insurance verification
- Co-pay information
- Payment plans
- Billing questions
- FSA/HSA acceptance
ROI Calculator
Your Current Costs:
| Item | Monthly Cost |
|---|---|
| Reception time on FAQs (20 hrs/week × $18/hr × 4 weeks) | $1,440 |
| Lost after-hours appointments (12/month × $150 avg) | $1,800 |
| Staff overtime handling phone overflow | $320 |
| Patient frustration → lost referrals | $900 |
| Total Monthly Cost | $4,460 |
EchowiseAI Investment:
Growth Plan: $50/month
- Upload practice info: 30 minutes
- Train on FAQs: 20 minutes
Monthly Savings:
| Item | Monthly Cost |
|---|---|
| Reception time freed up: 15 hours × $18/hr | **$270** |
| After-hours appointments captured: 8 × $150 | **$1,200** |
| Reduced staff overtime | **$320** |
| Improved patient satisfaction = better retention | **$600** |
| Total Monthly Value | $2,390 |
ROI: 4,680% monthly return on $50 investment
Before vs After
| Metric | Before | After | Change |
|---|---|---|---|
| Daily FAQ calls handled | 130 | 40 | ↓ 69% |
| Staff time on phone | 5 hrs/day | 1.5 hrs/day | ↓ 70% |
| After-hours inquiries answered | 0% | 100% | ↑ New patient |
| Average response time | 45 min | Instant | ↑ 100% |
| New patient appointments/month | 18 | 26 | ↑ 44% |
| Patient satisfaction | 3.9/5 | 4.7/5 | ↑ 21% |
| Staff stress level | High | Manageable | ↓ Better |
Practice Information:
- Office hours & locations
- Insurance plans accepted
- Services & specialties
- Doctor/provider bios
Patient Resources:
- New patient procedures
- Appointment booking process
- What to bring checklist
- Parking & directions
Common FAQs:
- Insurance & billing questions
- Prescription refill process
- Patient portal instructions
- Emergency vs. routine care guidance
HIPAA Compliance:
- No protected health information (PHI) stored
- General FAQ only (not medical advice)
- Secure, encrypted data
- HIPAA-compliant infrastructure
Important Notes
What the AI Does:
- ✅ Answers general practice questions
- ✅ Provides office information
- ✅ Explains procedures & policies
- ✅ Helps with appointment booking
- ✅ Directs to appropriate resources
What the AI Doesn't Do:
- ❌ Provide medical advice or diagnosis
- ❌ Discuss specific patient health information
- ❌ Prescribe medications
- ❌ Replace medical professionals
- ❌ Handle medical emergencies
Emergency Disclaimer: AI always directs emergencies to 911 or your emergency line
Perfect For
- Family practice clinics
- Dental offices
- Urgent care centers
- Specialty practices
- Multi-location healthcare groups
- Physical therapy & wellness centers
Get Started
Reduce Staff Workload in 15 Minutes:
- Upload info - Practice details, FAQs, insurance list
- Set boundaries - AI knows what to answer vs. escalate
- Deploy - Widget on website, shareable link for SMS
- Free your team - Staff focuses on patient care