SaaS Product Support Bot
Cut Support Tickets by 60% Without Hiring More Agents
Your SaaS product is powerful but customers get stuck on setup and integration. EchowiseAI answers technical questions instantly, resolving 60% of tickets automatically and saving your team 20+ hours per week.
The Problem: Support Team Can’t Scale
For SaaS Companies & Software Products
Your product grows. Your support tickets grow faster. Your team is drowning.
What’s breaking your support team:
- 📧 60-80% of tickets = questions already answered in docs
- Average response time: 4-8 hours (customers frustrated)
- Support agents cost $50k-$70k/year (and you need 3-5 of them)
- 🌍 Global users expect 24/7 support (impossible to staff)
- 🔄 Same 20 questions answered hundreds of times each month
Common repetitive tickets:
- “How do I integrate with [platform]?”
- “Where’s the API documentation?”
- “Getting error: [error code]”
- “How do I reset my password?”
- “What’s included in each plan?”
- “How do I export my data?”
Real cost:
- Support team: 3 agents × $60k/year = $180,000/year
- Agent time on repetitive tickets: 60% × 30 hrs/week = 18 hrs/week wasted per agent
- Slow responses → churned customers = $30k–$50k/year lost
- Can't scale support without hiring more (expensive!)
How EchowiseAI Solves It
Your 24/7 Technical Support Assistant
Upload your documentation, API guides, and common solutions. AI handles Level 1 support. Your team handles complex issues only.
What the AI Handles Automatically
Technical Documentation
- API endpoint details
- Integration guides
- Code examples
- SDK documentation
- Webhook setup
Troubleshooting
- Common error codes
- Browser compatibility
- Connection issues
- Feature usage questions
- Configuration help
Product Information
- Feature comparisons
- Plan differences
- Usage limits
- Update logs
- Roadmap questions
ROI Calculator
Your Current Costs:
| Item | Monthly Cost |
|---|---|
| Support team (2 agents × $5k/month) | $10,000 |
| Repetitive ticket time (60% wasted × 2 agents) | 36 hrs/week wasted |
| Customer churn (slow support) | $3,500 lost |
| Opportunity cost (complex support neglected) | $2,000 |
| Total Monthly Cost | $15,500 |
EchowiseAI Investment:
Growth Plan: $50/month
- Upload documentation: 1 hour
- Train on common issues: 30 minutes
Monthly Savings:
| Item | Monthly Value |
|---|---|
| Support time saved (30 hrs/week × $30/hr × 4 weeks) | $3,600 |
| Delay hiring 3rd agent | $5,000 |
| Reduced churn (faster support) | $2,500 |
| 24/7 global coverage (happier users) | $1,500 |
| Total Monthly Value | $12,600 |
ROI: 25,100% monthly return on $50 investment
Before vs After
| Metric | Before | After | Change |
|---|---|---|---|
| Monthly support tickets | 450 | 180 | ↓ 60% |
| Average response time | 6 hrs | Instant | ↑ 100% |
| Level 1 ticket handling | Manual | Automated | ↓ Human time |
| Team size needed | 3 agents | 1–2 agents | ↓ 40% cost |
| After-hours support | ❌ None | ✅ 24/7 | Global coverage |
| Customer satisfaction | 3.6/5 | 4.7/5 | ↑ 31% |
| Time to resolution | 8–24 hrs | 2 min | ↑ 99% faster |
| Documentation engagement | 15% | 68% | ↑ Better adoption |
What You’ll Upload to Train the AI
Technical Documentation
- API documentation
- SDK guides (Python, Node.js, Ruby, etc.)
- Integration tutorials
- Webhook setup
- Authentication flows
Troubleshooting:
- Common error codes & fixes
- Browser compatibility issues
- Configuration examples
- Debug guides
- Best practices
Product Information:
- Feature documentation
- Plan comparison
- Usage limits & quotas
- Changelog & updates
- Roadmap (public items)
Account Management:
- Login & password resets
- Billing FAQs
- Subscription changes
- User management
- API key generation
Integration Features
Developer Tools:
- Embedded in documentation site
- In-app support widget
- Slack integration (developer communities)
- Discord bot
- GitHub integration
Knowledge Sources:
- API docs (Swagger/OpenAPI)
- GitHub README files
- Video tutorials (YouTube)
- Blog articles
- Stack Overflow answers (your product)
Smart Features:
- Syntax highlighting for code
- Copy-to-clipboard buttons
- Version-specific answers
- Language detection (user's SDK)
- Escalate to human when needed
Perfect For
- SaaS products & platforms
- API-first companies
- Developer tools
- Cloud infrastructure services
- B2B software
- Enterprise applications
- Mobile app backends
Get Started
Handle 60% More Users With the Same Team:
- Upload docs – API guides, troubleshooting, FAQs
- Train AI – Common errors, integration steps
- Deploy – Docs site, in-app, Slack community
- Scale effortlessly – AI handles basics, team handles complex